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SAES Smart Materials, Inc. Policy

SAES Smart Materials, Inc. Policy

SAES Smart Materials Policy

SAES Smart Materials establishes these foundation statements on quality:

As a member of the SAES Getters Group, SAES Smart Materials will be the leading manufacturer and supplier of shape memory alloys, smart materials and high purity alloys for medical and industrial applications.

We will maximize shareholder and stakeholder profits by consistently meeting all customer requirements and continually enhancing customer satisfaction.

1. CUSTOMER FOCUS Our customers are our primary focus and we will strive to both satisfy and exceed their expectations by maintaining quotation release time equal to or less than 3 days.

2. LEADERSHIP We are committed to effectively using our quality management system to design & develop, manufacture and sell our products. Target is to maintain certification for the standard during 2019.

3. ENGAGEMENT OF PEOPLE We will provide all necessary resources to enable and empower our employees to work to their greatest potential in support of our mission by maintaing the turn over of the key people less than 2%.

4. PROCESS APPROACH We will work to identify and combine all process and system information in a manner that increases organizational effectiveness by maintaining OTD greater than 85%.

5. IMPROVEMENT We will use objective information and factual decision making to support continual performance improvement and market growth by improving EBIDTA 2% with respect to the annual budget.

6. EVIDENCE-BASED DECISION MAKING SSM decision making will be based on best information available considering our capabilities and resources.

7. RELATIONSHIP MANAGEMENT SSM will work to develop close relationships with its stakeholders, the goal being to maximize the creation of value by maintaining supplier rating greater or equal to 92.5 %.