Politiche SAES Smart Materials, Inc.

SAES Smart Materials Policy
SAES Smart Materials establishes these foundation statements on quality:

VISION

As a member of the SAES Getters Group, SAES Smart Materials will be the leading manufacturer and supplier of shape memory alloys, smart materials and high purity alloys for medical and industrial applications. 

MISSION
We will maximize shareholder and stakeholder profits by consistently meeting all customer requirements and continually enhancing customer satisfaction.

POLICY

1. CUSTOMER FOCUS  Our customers are our primary focus and we will strive to both satisfy and exceed their expectations by maintaining quotation release time equal to or less than 3 days.

2. LEADERSHIP  We are committed to effectively using our quality management system to design & develop, manufacture and sell our products. Target is to maintain certification for the standard during 2019.

3. ENGAGEMENT OF PEOPLE  We will provide all necessary resources to enable and empower our employees to work to their greatest potential in support of our mission by maintaing the turn over of the key people less than 2%.

4. PROCESS APPROACH  We will work to identify and combine all process and system information in a manner that increases organizational effectiveness by maintaining OTD greater than 85%.

5. IMPROVEMENT  We will use objective information and factual decision making to support continual performance improvement and market growth by improving EBIDTA 2% with respect to the annual budget.

6. EVIDENCE-BASED DECISION MAKING  SSM decision making will be based on best information available considering our capabilities and resources.

7. RELATIONSHIP MANAGEMENT  SSM will work to develop close relationships with its stakeholders, the goal being to maximize the creation of value by maintaining supplier rating greater or equal to 92.5 %.